Senior Account Manager

Hours

Monday – Friday 9am-5pm (37 hours per week)

Salary

£35,000 - £40,000 + bonus of up to £6,000 + Additional Benefits

Responsible to:

Head of Campaign Delivery

Contract

Permanent

Location

Beckford, Gloucestershire. Flexible home working available 

Ref:

UT600480

A fun and unique opportunity to join a growing experiential youth marketing agency that will offer long term exceptional benefits and career development.

About Crowd

In a nutshell, we get our clients in front of students, whether that be on-campus, on the street or via our media planning and fulfilment team. We work with the likes of Burger King, Odeon, Qatar Airways and Malibu (and many more), bringing these brands to life, leaving a lasting memory. 

Crowd has been built on finding great people that share our passion and love of youth marketing. Our people come to work to achieve great things, have fun and learn new skills along the way. We look for great people and make the rest fit.

 Our Account Managers are the beating heart of the agency. They play a crucial role in exceeding client expectations, delivering great campaigns on time and on budget, and are ultimately responsible for wowing clients into renewing their contracts with us. You will be the main point of contact for the client, there to strategically advise, offer counsel and represent the agency.

Responsibilities include but not limited to:

• Manage a portfolio of client accounts, including the commercials, driving revenue and GP
• Establish and maintain trust-based fulfilling relationships with clients, internal teams, and suppliers
• Manage multiple projects from start to finish (often with competing priorities) liaising with in-house teams and external suppliers to deliver an integrated and seamless experience for clients
• Become a trusted source of counsel and guidance for clients and the Account Executives within the agency
• Generate creative and unique concepts that meet the client brief
• Generate additional revenue by spotting and selling upsell opportunities to exisiting clients
• Anticipate and solve emerging account problems or challenges
• Find new ways to add value and wow the client 
• Generate accurate reports on the status of existing accounts, KPI reports etc 
• Act as a role model and mentor to your Account Executive(s)

About you…

First and foremost, you are a good person,– someone who will contribute a positive and proactive “can-do” energy to the whole agency. Ideally, you currently work or have worked in an agency setting before (marketing, PR, events - we’re not precious!), or within the student/youth space. 

Ultimately though, you have a great mind, are curious by nature and demonstrate critical thinking in how you approach challenges and opportunities. Our Account Managers are creative, yet commercially minded and strike the right balance between coming up with something super creative, but knowing when less is more.

As an Account Manager, you must have strong interpersonal and communication skills. You must be able to finesse delicate client relationships while driving the agency to produce great results. You will have a natural ability to transfer creative ideas into workable proposals and be able to make this come to life in front of clients.

You must have strong leadership skills and be able to lead your Account Executive, delegate, mentor and work with the Head of Campaign Delivery on their overall development.

At Crowd, we have an ‘all hands on deck’ approach at times, to get the job done. It is vital that you’re a team player and enjoy getting stuck in and learning new skills - in fact, we actively encourage this. 

It goes without saying, but you must be organised, personable, business minded, creative and have exceptional relationship building skills. We don’t expect you to do all of this on your own. We work as one big team here at Crowd, and often all collaborate to put the clients best interests first. 

Please note, candidates must be educated to degree level and hold a minimum of 2 years experience within the student space or within another agency. This role also requires the candidate to drive. 

Interested in hearing more? Please send your CV to rachel.baxter@thecrowdagency.com or fill in the form below.